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Helsinki Patch 4 Hot Fix 3

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Helsinki Patch 4 Hot Fix 3

The Helsinki Patch 4 Hot Fix 3 release contains fixes to these problems.

For the Helsinki Patch 4 Hot Fix 3 release:
Build date: 12-29-2016_1335
Build tag: glide-helsinki-03-16-2016__patch4-hotfix3-12-28-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 4 Hot Fix 3

Problem Short description Description Steps to reproduce

Web Services


SOAP requests for records that contain workflow stage display values may execute slower after Eureka When using ODBC to query the sc_req_item table, the individual SOAP calls to / take longer in Helsinki than they did in Eureka.
  1. Order an item from the service catalog that uses a workflow for fulfillment AND that workflow uses stages.
  2. Create a SOAP request that queries for the record produced in step 1.
  3. Measure the time it takes to complete step #2, and compare this time to a Eureka instance.

The SOAP request will take longer for instances running post-Eureka versions.

Note: For most instances, the difference is only a 10-20ms per record. However, in some instances with a large amount of possible stage values, the difference can be significant.

Fixes included with Helsinki Patch 4 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.