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Helsinki Patch 4 Hot Fix 1

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Helsinki Patch 4 Hot Fix 1

The Helsinki Patch 4 Hot Fix 1 release contains fixes to these problems.

For the Helsinki Patch 4 Hot Fix 1 release:
Build date: 09-03-2016_0931
Build tag: glide-helsinki-03-16-2016__patch4-hotfix1-09-01-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 4 Hot Fix 1

Problem Short description Description Steps to reproduce

Service Portal


Service Portal ignores multiple column variable layouts in catalog

Catalog uses containers to allow users to control the layout of the variables of their catalog items, letting them create variables that appear in multiple columns. Service Portal appears to ignore these containers, causing everything to display in a single column.

The fix for this PRB causes the two-column layout of containers to render first. Afterwards, the two-column layout of nested variable sets is rendered. Note that compared to the platform view of a catalog item, Service Portal does not render nested containers. Only variables and variable sets can be displayed inside a container.

  1. On a catalog item or record producer, add a container_start variable with layout = 2 columns, alternating sides.
  2. Add a few variables in order after the above container.
  3. Add a container end variable at the end.
  4. Open the catalog item or the record producer in the new Helsinki Service Portal.
You will notice that the fields appear in single column and not in 2 columns, as defined in the container.

Fixes included with Helsinki Patch 4 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.