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Helsinki Patch 0 Hot Fix 2

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Helsinki Patch 0 Hot Fix 2

Helsinki Patch 0 Hot Fix 2 provides fixes for the Helsinki release.

For Helsinki Patch 0 Hot Fix 2:
Build date: 05-21-2016_1736
Build tag: glide-helsinki-03-16-2016__patch0-hotfix2-05-21-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problems in Helsinki Patch 0 Hot Fix 2

Problem Short description Description Steps to reproduce
Service Catalog


KB0584845 causes sys_cache_flush table to bloat, stalling upgrades SCStaleCacheListener listens to inserts/udpates/deletes on the following tables:
  • sys_user
  • sys_user_role
  • sys_user_has_role
SCStaleCacheListener affects user_items_cache and user_categories_cache for every domain in the system, causing sys_cache_flush to have millions of records and stall upgrades.
Note: This issue highly impacts customers with a large number of domains. For example, a customer with 50,000 domains will have millions of rows. Customers with few or no domains will not be severely impacted by this issue.
Refer to the listed Known Error KB article for details.

Fixes included with Helsinki Patch 0 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.