Change Management release notes

ServiceNow® Change Management application enhancements and updates in the Helsinki release.

Helsinki upgrade information

For information about determining which plugins to activate when upgrading from the Geneva release, see Change Management upgrade instructions

Activation information

Active by default.

New in the Helsinki release

Mass updates to CIs
To enable mass updates to a set of CIs for a specific class, activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci).
Warning: Before you activate the Change Management - Mass Update CI plugin, make sure the Change Management State Model is already activated. If not, the existing state model and change types are replaced, which can have severe consequences.

The Change Management - Mass Update CI plugin is not activated by default for new or upgraded instances.

Changed in this release

  • If the Change Management - Mass Update CI plugin is activated, the Bulk CI Update, CI Class, and Proposed Changes fields can be restricted to only Normal and Emergency changes under the current change types. Under the legacy change types, these fields can be restricted to only Comprehensive and Emergency change types.
    Note: These fields are unavailable for the current Standard change type and the legacy Routine change type.
  • Conflict detection can be manually canceled from the change request.
  • Affected CIs can be added to the Affected CIs related list only in the New state.