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Service Mapping release notes

Service Mapping release notes

ServiceNow® Service Mapping application enhancements and updates in the Helsinki release.

Activation information

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping is activated: IP-based Discovery, Service Modeling, and REST IP Provider.

Service Mapping, in combination with Event Management and Discovery provides the functionality that was provided by ServiceWatch in earlier releases.

New in the Helsinki release

Domain Separation
Service Mapping supports domain separation. In ServiceNow deployments using domain separation, tenants can install MID Servers and run service discovery only inside their datacenter. The results are displayed only for relevant tenants and to users in the global domain.

This site is scheduled for a small content update on Monday, November 12th, between the hours of 4:00pm and 9:00pm Pacific Time (Nov 13 00:00 – 05:00 UTC). Acces to this site may be delayed during that time.