Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Service Mapping release notes

Log in to subscribe to topics and get notified when content changes.

Service Mapping release notes

ServiceNow® Service Mapping application enhancements and updates in the Helsinki release.

Activation information

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping is activated: IP-based Discovery, Service Modeling, and REST IP Provider.

Service Mapping, in combination with Event Management and Discovery provides the functionality that was provided by ServiceWatch in earlier releases.

New in the Helsinki release

Domain Separation
Service Mapping supports domain separation. In ServiceNow deployments using domain separation, tenants can install MID Servers and run service discovery only inside their datacenter. The results are displayed only for relevant tenants and to users in the global domain.