Credentials release notes Credentials product enhancements and updates in the Helsinki release. Credentials, such as user names and passwords, or certificates, are required to gain access to a computer or network device for ServiceNow Discovery or to perform work on a computer using Orchestration. New in the Helsinki release External storage for basic auth credentials Basic auth credentials support external credential storage. Currently the only external credential storage system integrated with the ServiceNow® platform is the CyberArk vault. Testing credentials Test your credentials directly from the Credentials record without launching a Discovery or an Orchestration workflow. You can test the credentials before saving them for all credential types except Amazon Web Services. If the instance cannot connect to the specified target, the system displays an informative error message.