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Enable external authentication

Enable external authentication

You can enable external authentication on your instance.

Procedure

  1. Navigate to System Definition > Installation Exits.
  2. Activate the ExternalAuthentication installation exit.
    Note: If you are using the Digest authentication method, you must also enable the DigestSingleSignOn installation exit.
  3. Navigate to System Properties > Single Sign-on.
  4. Select Enable external authentication and click Save.

What to do next

Administrators may need to bypass external authentication when testing an SSO integration. Administrators can use the following URL to bypass external authentication and log in with a local user. A logged-in user cannot access this page. Attempting to access this page while logged in produces a page not found error. http://<your-instance>.service-now.com/side_door.do