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Once the update set has been loaded in to your instance, there will be a new application in the navigation pane called: Integration - CA SOI. Within this application are a number of modules.

The first section of the modules are configuration based.
  • Settings Any property used in the integration is exposed through this settings page for easy configuration
  • Scheduled Jobs There are a couple of scheduled jobs in the integration. These scheduled jobs can be configured to run when and as often as is required for your needs
  • Inbound Alarm Web Service This is the Web Service Import Set interface that is used to send new or update data from SOI to ServiceNow
  • Transform Maps Comes with one transform map for new or updated alerts to be brought into the incident table