Contents Now Platform Administration Previous Topic Next Topic Schedules ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Schedules Schedules are rules that include or exclude time for various actions or tasks. Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.SchedulesSchedules are rules that include or exclude time for various actions or tasks.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleFor monthly schedules (Repeat is set to Monthly) that start on a particular day of the month (Monthly type is set to Day of the month), you can specify the following options:Related TasksCreate a holiday schedule for multiple regionsDefine a scheduleSchedule for the fifth instance of a day of the weekRepeat a monthly scheduleRelated ConceptsHolidaysParent and child schedulesRelated ReferenceDefault schedulesSchedule entry fieldsSchedule fields On this page Send Feedback Previous Topic Next Topic
Schedules Schedules are rules that include or exclude time for various actions or tasks. Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.SchedulesSchedules are rules that include or exclude time for various actions or tasks.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleFor monthly schedules (Repeat is set to Monthly) that start on a particular day of the month (Monthly type is set to Day of the month), you can specify the following options:Related TasksCreate a holiday schedule for multiple regionsDefine a scheduleSchedule for the fifth instance of a day of the weekRepeat a monthly scheduleRelated ConceptsHolidaysParent and child schedulesRelated ReferenceDefault schedulesSchedule entry fieldsSchedule fields
Schedules Schedules are rules that include or exclude time for various actions or tasks. Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only counts time during those hours. Default schedulesDefault schedules are available in a base system. HolidaysEach individual holiday can be defined as a schedule entry to create exceptions to existing schedules.Create a holiday schedule for multiple regionsYou can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.Parent and child schedulesSchedules can have one of two parent-child relationship with other schedules.SchedulesSchedules are rules that include or exclude time for various actions or tasks.Schedule entry fieldsThe Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.Schedule fieldsThe Schedule form uses these fields.Define a scheduleSchedules are configured with two types of records.Schedule for the fifth instance of a day of the weekWhen selecting a date near the end of a month for a repeating monthly schedule, it is possible to select a date that computes to the fifth instance of that week day.Repeat a monthly scheduleFor monthly schedules (Repeat is set to Monthly) that start on a particular day of the month (Monthly type is set to Day of the month), you can specify the following options:Related TasksCreate a holiday schedule for multiple regionsDefine a scheduleSchedule for the fifth instance of a day of the weekRepeat a monthly scheduleRelated ConceptsHolidaysParent and child schedulesRelated ReferenceDefault schedulesSchedule entry fieldsSchedule fields
