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Platform performance

Platform performance

The perceived performance of your ServiceNow instance is made up of certain components.

Troubleshooting performance by monitoring and diagnosing the following components helps to ensure system optimization.

  • Application server response: Time for the application server to process a request and render the resultant page.
  • Network latency and throughput: Time for the network to pass your request to the server and to pass the response back.
  • Browser rendering and parsing: Time for your browser to render the HTML and parse/execute Javascript.
  • Instance cache: The amount of system resources available for processing.

Instance cache effects on performance

There is a performance degradation whenever you purge and rebuild the instance cache. During core business hours, avoid or minimize any of the following actions that cause a purge and rebuild of the instance cache.
  • Adding or updating system properties
  • Adding or updating dictionary entries
  • Committing update sets
  • Adding or updating translations