Available Performance Analytics content packs

Content packs with preconfigured dashboards, indicators, and other configuration records are available for multiple applications.

Content packs are available for the following applications. The ID for each content pack plugin is listed in parenthesis.
  • Change Management (com.snc.pa.change)
  • Cloud Management (com.snc.pa.cmp)
  • Configuration Management (CMDB) (com.snc.pa.cmdb)
  • Customer Service (com.sn_customerservice_pa)
  • Customer Service (New) (com.snc.pa.customer_service)
  • Event Management (com.snc.pa.em)
  • Field Service Management (com.snc.work_management_pa)
  • Financial Management (com.snc.pa.fm)
  • Human Resources (com.snc.pa.hr_core)
  • Incident Management (com.snc.pa.incident)
  • Incident SLA (com.snc.pa.sla)
  • Knowledge Management (com.snc.pa.knowledge)
  • Problem Management (com.snc.pa.problem)
  • Project Portfolio Suite (com.snc.pa.ppm)
  • Request Management (Requested Item) (com.snc.pa.request)
  • Request Management (Requests) (com.snc.pa.request2)
  • Service Desk Chat (com.snc.pa.chat)