Performance Analytics content packs

Content packs are available that provide dashboards, indicators, breakdowns, widgets, and other configuration records to help you start tracking and analyzing processes for common applications.

Use content packs to quickly set up Performance Analytics and start collecting data for common applications such as Change Management, CMDB, or Human Resources.

Content packs provide all the configuration records required to analyze default applications. You can use the content packs to begin collecting analytics with minimal configuration, then expand and customize the analytics as you refine your processes.
Note: Content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

You must have Performance Analytics Premium to collect scores for content pack indicators.

For additional, unofficial, content packs on these and other processes or apps, see the ServiceNow Share Portal.