Contents IT Service Management Previous Topic Next Topic Define commitments on a service offering with an SLA Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Define commitments on a service offering with an SLA Define a service offering that consists of a set of service commitments, which are specific services. Service commitments uniquely define the level of service in terms of availability, scope, and pricing. You can define your service commitments with an SLA that allows the service desk to track whether they provide a level of service in a defined amount of time. About this taskTo define a commitment on a service offering with an SLA, complete the following procedures: ProcedureDefine an SLA that applies to service offerings.Add the SLA to a service commitment.Add the SLA service commitment to the service offering. Related tasksActivate the SLA commitments pluginDefine SLAs that apply to service offeringsAdd SLAs as service commitmentsAdd SLA service commitments to service offeringsRelated conceptsSLA commitmentsRelated referenceSLA commitments new tablesSLA commitments new fieldsSLA commitments business rulesSLA commitments script includesSLA commitments scheduled job On this page Send Feedback Previous Topic Next Topic
Define commitments on a service offering with an SLA Define a service offering that consists of a set of service commitments, which are specific services. Service commitments uniquely define the level of service in terms of availability, scope, and pricing. You can define your service commitments with an SLA that allows the service desk to track whether they provide a level of service in a defined amount of time. About this taskTo define a commitment on a service offering with an SLA, complete the following procedures: ProcedureDefine an SLA that applies to service offerings.Add the SLA to a service commitment.Add the SLA service commitment to the service offering. Related tasksActivate the SLA commitments pluginDefine SLAs that apply to service offeringsAdd SLAs as service commitmentsAdd SLA service commitments to service offeringsRelated conceptsSLA commitmentsRelated referenceSLA commitments new tablesSLA commitments new fieldsSLA commitments business rulesSLA commitments script includesSLA commitments scheduled job
Define commitments on a service offering with an SLA Define a service offering that consists of a set of service commitments, which are specific services. Service commitments uniquely define the level of service in terms of availability, scope, and pricing. You can define your service commitments with an SLA that allows the service desk to track whether they provide a level of service in a defined amount of time. About this taskTo define a commitment on a service offering with an SLA, complete the following procedures: ProcedureDefine an SLA that applies to service offerings.Add the SLA to a service commitment.Add the SLA service commitment to the service offering. Related tasksActivate the SLA commitments pluginDefine SLAs that apply to service offeringsAdd SLAs as service commitmentsAdd SLA service commitments to service offeringsRelated conceptsSLA commitmentsRelated referenceSLA commitments new tablesSLA commitments new fieldsSLA commitments business rulesSLA commitments script includesSLA commitments scheduled job
