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Process category requests

Process category requests

Any self-service user can submit a request to create a catalog category.

About this task

Administrators and catalog administrators review category creation requests and approve or reject them. For example, you might reject a request if it duplicates an existing category.


  1. Navigate to Item Designer > Administration > All Category Requests.
  2. Open a category request.
    Figure 1. Item Designer Category Request
  3. Perform one of the following actions:
    To approve the request: Click Create Category.

    The category is created, the nominated category manager receives an email notification, and is granted the catalog manager role for that category. The category manager can then manage the new category.

    To reject the request: Click Reject.

    Category request rejections cannot be reversed. To create a new category, the original requester must submit a new request.