Service Catalog request fulfillment

When a user orders a catalog item, ServiceNow creates a request and attaches the catalog item attached to it.

About this task

The processing of this request or request fulfillment is driven by a fulfillment process that must be defined.

This process lets administrators automate requesting approvals, assigning requests, and fulfilling requests, using tools similar to those used elsewhere in task administration or workflow.

To define the fulfillment process, administrators need to:

Procedure

  1. Set up fulfillment groups to perform the work.
  2. Define the fulfillment processes those groups use to perform the work.