Make an attachment visible

As with other records, you can add attachments to knowledge articles.

Before you begin

Role required: admin, knowledge_admin, or knowledge role

About this task

By default, the attachments appear only to users with the admin, knowledge_admin, or knowledge role, who can view the knowledge record.

Procedure

  1. Navigate to Knowledge > Published and select the article, or click the Edit Article button when viewing the article.
  2. Select the Display attachments check box to display a list of attachments to users viewing the article. You may need to configure the Knowledge form to display this field.
    A list of attachments appears below the article.