Close related incidents from a problem

After a problem is considered resolved, all of the incidents related to the problem with the state On Hold may be closed using a UI action from the Problem form.

Before you begin

Role required: itil

Procedure

  1. Open a resolved problem that has associated incidents.
  2. Right-click the form header and select Close Incidents.
    Note: Only the incidents are in the On Hold state and have Awaiting Problem Resolution as the on hold reason can be closed.
    The problem list reopens and the associated incidents are closed.