Problem record producers You can create a problem record producer to allow your users to log problems from the service catalog. Note: Functionality described here requires the Admin role. Record producers appear in the Service Catalog. They are similar to other catalog items, but when they are submitted, they create a record on the specified table with the information provided by the user or by a template. You can create a record producer with or without a using a template. Create a problem record producerYou can create a record producer that let users log problems from the service catalog.Create a record producer with a templateIf a predefined template for a problem exists, it can be used with the record producer to fill in standard information.