Use a UI action to close multiple incidents

You can use a UI action to close multiple incidents with the same close notes.

Before you begin

itil, itil_admin, or admin

Procedure

  1. Navigate to Incident > Open.
  2. Select the check box beside each incident to be closed.
  3. Go to the Action choice list at the bottom of the list and choose CloseNotes.
  4. Set the Incident state to Closed, enter close notes in the Additional comments field, and fill in any other relevant fields.
  5. Click Update.