Configure incident categories or subcategories

You can add to or remove category and subcategory choices from the list of incident categories or subcategories.

About this task

Role required: admin


  1. Navigate to Incident > Create New.
  2. Right-click the Category or Subcategory field and select Configure Choices.
    Note: The Subcategory field does not appear on the form by default and must be added, if required.
  3. You can perform the following actions:
    Add new category Click New, specify a Label and Value, and click Submit.
    Add existing category Highlight the required category and click Add.
    Remove existing category Highlight the category to be removed and click Remove.