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Configure incident categories or subcategories

Configure incident categories or subcategories

You can add to or remove category and subcategory choices from the list of incident categories or subcategories.

About this task

Role required: admin


  1. Navigate to Incident > Create New.
  2. Right-click the Category or Subcategory field and select Configure Choices.
    Note: The Subcategory field does not appear on the form by default and must be added, if required.
  3. You can perform the following actions:
    Add new category Click New, specify a Label and Value, and click Submit.
    Add existing category Highlight the required category and click Add.
    Remove existing category Highlight the category to be removed and click Remove.