Close multiple incidents

Service desk technicians with the list_updater role can close multiple incidents from an incident list and attach the same close notes to all of them.

In addition to the default method for closing multiple incidents, an administrator can create a UI action and make the feature available to users without the list_updater role.

Closing Incidents with a UI Action

To simplify the process of closing multiple incidents with the same close notes, you can create a UI action called CloseNotes to close these incidents from the list view. This also requires a business rule for the UI action to reference and a form view.