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Automatically Populating the Caller's Location

Automatically Populating the Caller's Location

With the Best Practice - Incident Resolution Workflow plugin, when the Caller (user) is added to the Incident form, the caller's Location is automatically populated in the incident form.

This best practice plugin adds functionality that autofills the Location field whenever the Caller information is entered or changed. However, the option remains to manually replace the auto-filled location.

To manually replace the caller's (autofilled) location:
  • Click the magnifying list icon next to the Location field, and select another location from the list.
    Figure 1. Location Field