Run an incident alert report

Administrators and incident alert administrators can run incident alert reports to view the current status of alerts, track them and intervene where required, and improve overall efficiency and effectiveness.

About this task

Administrators and incident alert administrators can run incident alert reports to view the current status of alerts, track them and intervene where required, and improve overall efficiency and effectiveness.

To run a report:

Procedure

  1. Navigate to Reports > View / Run.
  2. Locate the Incident Alert heading.
  3. Click a report name and view the results (see table).
    Figure 1. IA report resolved
    IA report resolved
  4. Alter parameters, as required, and click Run Report to run the revised report.
    Table 1. Result table
    Report name Description Contains
    IAs opened in the last 72 hours All alerts, of any state, which have been opened in the last 72 hours. Number, Created by, Event Type, Severity, Title, Open time, Estimated Disruption time, Related Record, Assignee.
    Open Alerts Displays all open alerts. Click an alert number to open the details for that alert. Displayed on the dashboard by default. Number, Severity, Short description, Source incident, State, Business/Service impact, Assigned to.
    Open Alerts By Severity Groups open alerts by severity levels, as defined in the Incident Alert form. Displayed as a pie chart on the dashboard by default. Severity.
    Open Alerts by Type Groups open alerts by alert type, as defined in the Incident Alert form. Displayed as a bar chart on the dashboard by default. Event type.
    Open IA's this week All open alerts which have been created in the current week. Number, Created by, Event Type, Severity, Title, Time Created, Estimated Disruption time, Related Record number, Incident Manager.
    Resolved Alerts All alerts which have been resolved. This does not include closed alerts. Number, Resolved by, Event Type, Severity, Title, Actual Disruption time, Source Incident number, Source Incident status.
    Resolved IA's this Week All alerts which have been resolved in the current week, including any alerts closed this week. Number, Resolved by, Event Type, Severity, Title, Actual Disruption time, Related Record, Assignee.