Subscribe to incident alerts

Users subscribe to incident alerts to be quickly informed about critical issues.

Any self-service user can subscribe to incident alerts, to be notified when:

  • A new incident alert is created.
  • An incident alert is resolved or closed.
  • An incident alert is canceled.
  • The Actions Taken field on an incident alert is updated.

Notifications are sent by email. If Notify is active, notifications can also be sent by SMS message or voicemail.

For example, a business manager does not log in to the system on daily basis, but needs to know when a new incident alert is created. The business manager can subscribe to receive notifications whenever a new incident alert is raised.