Contents IT Service Management Previous Topic Next Topic Define change request assignment rules ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Other Share Define change request assignment rules You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual. Before you beginRole required: admin About this taskYou can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests. Procedure Navigate to System Policy > Assignment and then click New. Populate the fields as follows: Name - Database Change Table - Change Request [change_request] Group - Database Conditions - Dot-walk to "Configuration Item.Class is Database". To test the assignment rule, navigate to Change > Create New and populate the form with the following: Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.) Save the change and add the Assignment Group field to the form. The proper assignment group should be added: On this page Send Feedback Previous Topic Next Topic
Define change request assignment rules You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual. Before you beginRole required: admin About this taskYou can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests. Procedure Navigate to System Policy > Assignment and then click New. Populate the fields as follows: Name - Database Change Table - Change Request [change_request] Group - Database Conditions - Dot-walk to "Configuration Item.Class is Database". To test the assignment rule, navigate to Change > Create New and populate the form with the following: Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.) Save the change and add the Assignment Group field to the form. The proper assignment group should be added:
Define change request assignment rules You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual. Before you beginRole required: admin About this taskYou can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests. Procedure Navigate to System Policy > Assignment and then click New. Populate the fields as follows: Name - Database Change Table - Change Request [change_request] Group - Database Conditions - Dot-walk to "Configuration Item.Class is Database". To test the assignment rule, navigate to Change > Create New and populate the form with the following: Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.) Save the change and add the Assignment Group field to the form. The proper assignment group should be added:
