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Define change request assignment rules

Define change request assignment rules

You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual.

Before you begin

Role required: admin

About this task

You can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests.

Procedure

  1. Navigate to System Policy > Assignment and then click New.
  2. Populate the fields as follows:
    • Name - Database Change
    • Table - Change Request [change_request]
    • Group - Database
    • Conditions - Dot-walk to "Configuration Item.Class is Database".

    To test the assignment rule, navigate to Change > Create New and populate the form with the following:

    • Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.)

    Save the change and add the Assignment Group field to the form. The proper assignment group should be added:

    Assignment group added to the change request