Define change request assignment rules You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual. Before you beginRole required: admin About this taskYou can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests. Procedure Navigate to System Policy > Assignment and then click New. Populate the fields as follows: Name - Database Change Table - Change Request [change_request] Group - Database Conditions - Dot-walk to "Configuration Item.Class is Database". To test the assignment rule, navigate to Change > Create New and populate the form with the following: Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.) Save the change and add the Assignment Group field to the form. The proper assignment group should be added:
Define change request assignment rules You can define assignment rules to automate the process of assigning change requests to the appropriate group or individual. Before you beginRole required: admin About this taskYou can define an assignment rule either for the change request on a whole, or for individual change tasks as they get generated by change requests. Procedure Navigate to System Policy > Assignment and then click New. Populate the fields as follows: Name - Database Change Table - Change Request [change_request] Group - Database Conditions - Dot-walk to "Configuration Item.Class is Database". To test the assignment rule, navigate to Change > Create New and populate the form with the following: Configuration Item - bond trade ny (or any other Configuration Item with a class of Database.) Save the change and add the Assignment Group field to the form. The proper assignment group should be added:
