Specify risk and impact calculation method

You can specify how and when risk and impact rules are applied.

Before you begin

Role required: admin

Procedure

  1. Navigate to Change > Administration > Change Properties.
  2. From the Change risk calculation method property, select one of the following options:
    OptionDescription
    UI Action

    Enables users to check condition rules on demand using the Calculate Risk UI action.

    Users will be able to click Calculate Risk to apply any matching conditions according to their order. Each time a rule is applied, an alert is displayed confirming the new values for risk and impact.

    The Calculate Risk button will appear as a Related Link on the Change Request form only if:
    • There are risk and impact conditions that apply to the current change record.
    • The user has the admin or itil role.
    Note: The Execute Risk Calculation button will replace the Calculate Risk button if Change Risk Assessment is activated.
    Business Rule

    Enables conditions to be evaluated and applied dynamically through a business rule that exists on the Change Request table.

    The conditions are evaluated before new change request record is inserted and before any update to existing change requests is made.

    Users with either the admin or itil roles or both can execute this business rule.

    Note: The Run Risk Calculation business rule will replace the Calculate Risk business rule if Change Risk Assessment is activated.
    None

    Disables the processing of risk and impact rules entirely.