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Asset Management process

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Asset Management process

The best method for managing assets depends on business needs and how your business is organized.

About this task

These steps are one possible process for getting started with Asset Management.


  1. Identify assets in your system. A key component of asset management is the initial and ongoing inventory or discovery of what you own. The ServiceNow platform provides the following options for asset discovery.
    • The separate, robust Discovery tool.
    • A lightweight, native discovery tool, Help the Help Desk lets you scan your network proactively to discover all Windows-based PCs and the software packages installed on those PCs. This WMI-based discovery is included in the base self-service application.
    • For organizations that want to use the discovery technologies they have deployed already, such as SMS, Tally NetCensus, LanDesk, or others, ServiceNow can support integration to those technologies via web services. Scanned data can be mapped directly into the configuration management database (CMDB).
  2. Clean up information in the configuration management database (CMDB). Remove information that is obsolete or invalid. Ensure that all remaining information is accurate and complete. Add any necessary information.
  3. Create categories of asset models such as computers, servers, printers, and software.
  4. Create asset models. Models are specific versions or various configurations of an asset, such as a MacBook Pro 17".
  5. Create individual assets, such as hardware, consumables, and software licenses. If you used a discovery tool, you may already have many assets identified accurately.
  6. Manage assets by counting software licenses, viewing assets that are in stock, setting asset states and substates, and analyzing unallocated software.