Business service definition Define business services to build comprehensive maps of all devices and applications used to provide services in your organization. A business service is a set of interconnected applications and hosts which are configured to offer a service to the organization. Business service can be internal, like organization email system or customer-facing, like an organization web site. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. These applications and hosts are all configured to offer the service of financial reporting. Create and define your business services as follows: Define a business serviceSpecify entry points and the mapping method for a business service.User access to business servicesService Mapping users can only view and manage those business services to which they have access. Like with the rest of the ServiceNow applications, you define access using roles.Create a discovery schedule for an application CIYou can define how often Service Mapping runs the discovery process for different configuration items (CIs) and updates information about them.Enable traffic-based discovery for CI types or specific CIsService Mapping can discover and map CIs by detecting the inbound and outbound traffic that the CIs generate. Create a traffic-based discovery rule to determine which configuration items are available for traffic-based mapping.Create a discovery behavior for Unix-based load balancersYou must create a discovery behavior for load balancers running on Linux hosts to ensure Service Mapping and Discovery discover them correctly.Check a business service mapAfter you create a business service and run the mapping process for the first time, check the generated map to make sure that it reflects the business service correctly. Troubleshoot maps in Service MappingYou may need to resolve problems that occurred during discovery and mapping of a business service.