User access to business services

Service Mapping users can only view and manage those business services to which they have access. Like with the rest of the ServiceNow applications, you define access using roles.

Users inherit permissions from roles that are assigned to them. Service Mapping comes with these preconfigured roles:
  • sm_admin: Service Mapping administrator. Users assigned to this role can view, create, and modify business services.
    Note: The role of admin also gives users full access to administering functions in Service Mapping.
  • sm_user: Service Mapping user. Users assigned to this role can only view business services to check their changes and monitor their operational status.

Typically, enterprises have hundreds of business services which makes it impractical to manage them individually. Service Mapping lets you organize business services in groups and perform some actions for multiple services at a time. You must always use business service groups to configure user access to business services. How you organize business services depends on the user and service provisioning policies of your enterprise. For more information, see Add a business service to a group.

By assigning a Service Mapping role to a business service group, you allow all users with this role to access all business services belonging to this group.
Figure 1. Assigning a role to a business service group for user access

Assigning a role to a business service group for user access

By default, all business services are assigned to the All group that lets all users view and manage the business services.

You configure access to business services in the following order: