Monitor service health

On the Event Management dashboard, you can view alerts by business service, manual service, technical service, and alert group. For services, you can also open a business service map to view relationships between CIs in the service.

Before you begin

Ask an administrator to create at least one business service, manual service, technical service, or alert group if these do not exist.

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

The dashboard tiles represent a service, alert group, or CI. Tile sizes correspond to the selection in the Prioritize by field in the dashboard. A larger tile size represents the severity of the alerts. The tile color represents the overall alert severity.

You can learn about the Event Management basic components from the following video tutorial:

The following tile icons are available:

Table 1. Dashboard tile icons
Icon Meaning
Business service icon Represents the status of a discovered business service.
Manual service icon Represents the status of a manual service.
Alert group icon Represents the status of an Alert group with a set of corresponding open alerts.
Computer icon Represents the status of a technical service.
Each tile represents the highest severity of an alert for the service, alert group, or CI. For example, a tile appears in red if an alert is critical. A green tile indicates either information alerts or no currently active alerts. As the alert severities change, the dashboard updates accordingly. The following severities are available:
  • Red: Critical severity (highest severity). Immediate action is required. The resource is either not functional or critical problems are imminent.
  • Orange: Major severity. Major functionality is severely impaired or performance has degraded.
  • Yellow: Minor severity. Partial, non-critical loss of functionality or performance degradation occurred.
  • Blue: Warning severity (lowest severity). Attention is required, even though the resource is still functional.
  • Green: Informational. No severity. An alert is created. The resource is still functional.

Procedure

  1. Navigate to Event Management > Dashboard.
  2. Do one of the following:
    • To view alerts by business service, manual service, technical service, or alert group, click Services.
    • To view alerts in your business group only, click Groups.
  3. Do one or more of the following:
    TaskAction
    Prioritize alerts Above the tile area:
    1. Click Prioritize by list.
    2. Select Severity, Business criticality, or Cost.

    The filter values use the Dashboard filter dictionary attribute from the cmdb_ci_service_auto.list to prioritize alerts.

    View alert details for a service or group In the tile area:
    1. Click the service or group tile.
    2. Review the list of corresponding alerts under the Alerts tab.
    3. To view the properties of an alert, double-click it.
    Show or hide alerts by severity In the dashboard header, click the icon of the lowest severity that you want to view in the dashboard.

    You can also move the slider to the left of the icon. The dashboard displays only the severities that are to the right of the slider. For example, move the slider to the left of the red icon if you want to view only alerts with critical severity. Slider for severity filter

    View the properties of an alert From the Alerts or Correlated Alert Groups tab, double-click the alert number.
    View alerts from another service or group In the dashboard header, click the down arrow, and then select the service or group name.
    Show active alerts for a group In the dashboard header, click Service. Then click the group name and review the alerts listed for it under the Alerts tab.
    Show alert CI relationships or bindings in a business service map On the dashboard, double-click a tile for the service. For more information on the business service map, click View alert impact on CIs in a business service map.
    Show an aggregation of correlated alerts for services and alert groups Below the dashboard tiles, click the Correlated Alert Groups tab.
    Remediate an alert Under the Alerts tab, right-click the alert and then select Run remediation.