Get top-down discovery service mapping

A top-down discovery provides a list of CIs and their interrelationships. This information is useful for managing software services and hardware issues that are associated with alerts.

Before you begin

Role required: evt_mgmt_admin

About this task

You can use Service Mapping to get top-down discovery information. Service Mapping, which is closely related to Event Management, provides tools to discover the relationships between network, hardware, software, storage, and other devices.
In Event Management, Service Mapping relationships appear on alerts. The format of the mapping information depends on how it originated:
  • If the information originated from Service Mapping, you can view the related CI and other information in the Event Management Dashboard. The mapping relationships appear in a business service map with the generated alert, any CIs bound to the alert, and all related CIs.
  • If the information was imported from the Fuji release, you can view the related CI and other information in the Event Management dashboard or in manual services.