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  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Create a manual service

Create a manual service

Manual service that is a business service that you manually create by selecting CIs to include in the service.

Before you begin

Role required: evt_mgmt_admin

About this task

If you do not have Service Mapping, you can create a manual service to describe CI relationships for alert monitoring.
Note: If you have existing business services from the Fuji release, you must import them as manual services for the Geneva release. For more details, see Import a business service as a manual service.

This video shows the basic components of Event Management, including how to create a manual service.


  1. Navigate to Event Management > Manual Services.
  2. Click New.
  3. Fill in the fields on the form, as appropriate.
    Table 1. Manual Service form
    Field Description
    Name The business service name.
    Owned by The party that is responsible for the business service.
    Business criticality The importance of this service to the business. This field can determine disaster recovery strategies for this service.
    • 1 - most critical
    • 2 - somewhat critical
    • 3 - less critical
    • 4 - not critical
    Version The business service configuration version.
    Used for The purpose of the business service.
    • Production
    • Staging
    • QA
    • Test
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Operational status The status of the business service.
    • Operational: The business service is running. Impact calculation runs only on services in the Operational status.

      Select this option to use this business service. If you customized preconfigured options for this category, select the option whose value is set to 1. Event Management calculates impact only on business services in use.

      If you do not want to use this business service, select one of these options:
    • Non-Operational: The business service is unavailable, disabled, or down.
    • DR Standby: The business service is available as a disaster recovery (DR) standby.
    • Repair in progress: The business service is receiving maintenance.
    Service Classification The service classification. For example, Business Service.
    Location The geographical location or area for the business service.
    Comments Any additional notes and information.
    Approval group The Change Control Board (CAB) or group approval name.
    Support Group The group managing the contract covering the asset.
    Managed by The person managing the contract covering the asset.
    SLA The Service License Agreement (SLA) for the business service.
    Service Group Members section The business services that are part of this alert group.
    Related items A list of CI instances and corresponding relationships.
    Service Configuration Item Associations A list of items that are currently part of the manual service. Each item includes the CMDB class name and a link to corresponding instance information that describes physical attributes.
  4. Right-click the form header and click Save.

What to do next

Update manual service relationships as necessary.