Probes and sensors

Discovery probes and sensors perform data collection and processing tasks.

How probes and sensors work together

Probes are launched by the MID Server to collect information about a device. The probe sends back information to the sensor to be processed.

If the probe has a post-processing script defined, the post-processing script does some data processing on the MID Server before data is sent back to the sensor on the ServiceNow instance. Otherwise the probes sends back all the data collected and the sensor performs this data processing. In both cases, the sensor updates the CMDB.

A MultiProbe is a probe that contains probes. A MultiSensor processes the data from a MultiProbe. To process the data from the MultiProbe, the MultiSensor contains individual scripts to process the data returned by each probe contained in the Multiprobe, as well as a main MultiSensor script. The individual scripts pass their processed data to the main MultiSensor script.

Figure 1. The MultiSensor form

Probe and sensor versions

Probes and sensors have a major and a minor version.

A major version change reflects a change in the expected output of a probe, such as the addition or subtraction of a targeted attribute, a format change, such as XML versus JSON, or a probe parameter script change. A minor version change reflects small fixes that do not impact the result or the processing of the data. All members of a MultiProbe bundle have the same major and minor version.

A sensor and its corresponding probe must have the same major version. It is recommended they also have the same minor version. This version matching ensures that the data sent back from the probe is understood and properly processed by the sensor.

You can set the Warn on Minor Version Mismatch system property if you want to generate a warning message when the minor versions do not match. These warnings appear in the discovery log file but do not show up on the Discovery Dashboard.

Versions for MultiProbe and MultiSensors are checked as follows:
  • The versions of the individual probes contained in the MultiProbes are compared with the Responds to Probes scripts that process their data.
  • The versions of the Responds to Probes scripts and the main MultiSensor script are compared.
If a probe and its corresponding sensor do not have the same major version, a sensor does not process information during a discovery and sends error messages to the log file. Errors also show up on the Discovery Dashboard when you run a discovery job. If the major version is the same, but the minor version is not, a sensor processes information during a discovery.
Figure 2. Example of MultiProbe and MultiSensor version alignment