Notifications on status of requests and states of resources

The system notifies users of status changes to their cloud resources and acknowledges requests for cloud resources.

Notifications can contain specifics of the action taken, the date, modifications made, and success/failure information. Notifications include a link to the request or to the CI record for the virtual machine.

The system sends an email to a requester and asset owner in the following cases:
  • Requested: A user requests a cloud resource. Subject: Request <number> has been opened on your behalf.
  • Approved: A user's request for a cloud resource is approved. Subject: Your request <number> has been approved.
  • Rejected: A user's request for a cloud resource was not approved. Subject: Your requested item <number> for <VM type> has been rejected.
  • Scheduled: The requested instance is scheduled for creation. Subject: <VM type> instance <name> has been successfully scheduled.
  • Provisioned: A user's cloud resource was successfully provisioned and is ready for use. Subject: <VM type> instance <name> has been successfully provisioned.
  • Modified: Applies to VMware only. A user's VM configuration (such as memory allocation or storage capacity) was modified. Subject: The configuration of VMware instance <name> has been successfully updated.
  • Extended: The lease end date for a cloud resource was extended. Subject: The lease end of virtual instance <name> has been successfully updated.
  • About to expire: The lease on a user's cloud resource expires in n days. The default lead time in the base system is one day. Subject: Virtual instance <name> will be terminated in <n> days.
  • Terminated: The lease for a user's cloud resource has expired, and the resource was terminated. Subject: VMware instance <name> has been successfully terminated.