Use the customer portal

Use the customer portal to search for information about a question or an issue or to request assistance from a customer service agent.

Figure 1. Customer portal
Customer portal based on the Content Management System
Customers can use the portal to:
  • Search the knowledge base for information that is relevant to an issue.
  • Engage the community, reach out to other users, and ask questions.
  • Create a case for an issue or a problem.
  • View and manage current user-created cases.
  • View asset and product information.
  • View or update information in a user profile.
  • Update notification preferences.
  • Change a password or request a new password.
  • Submit a registration request