Use the customer portal Use the customer portal to search for information about a question or an issue or to request assistance from a customer service agent. Figure 1. Customer portal Customers can use the portal to: Search the knowledge base for information that is relevant to an issue. Engage the community, reach out to other users, and ask questions. Create a case for an issue or a problem. View and manage current user-created cases. View asset and product information. View or update information in a user profile. Update notification preferences. Change a password or request a new password. Submit a registration request Customer portal featuresSearch for information using the customer portalUse the search feature on the customer portal to find information about a question or an issue. Create a case from the customer portalCustomers and partners can create a case from the customer portal. View or modify a case from the customer portalView or modify the information in a selected customer service case.View asset and product information from the customer portalView a list of assets and related product information for the current user's account.View a publication on the customer portalView the details of a publication on the customer portal and download any attachments.View or update customer contact informationView or update your contact information from the customer portal.Change your password from the customer portal Change your password from the customer portal. Customer notification preferencesCustomers can add devices and specify phone numbers and email addresses to be used for notifications. Customers can also set preferences for email notifications. Contact self-registrationThe self-registration feature enables new customer contacts to submit registration requests from the customer portal. Log in to the customer portal for the first timeAfter a registration request is approved, the customer contact receives an email with a user ID and temporary password. When logging in for the first time, the contact is asked to change the password. Request a password resetIf you forget your password, you can request a new password from the customer portal login screen. Start a chat with a customer service agentChat with a customer service agent from the customer service portal. Complete a customer service satisfaction surveyAfter accepting a proposed solution for a case, complete a customer service satisfaction survey.