After the request has been submitted, a catalog administrator can approve or reject
Approving the request creates a new table for the service category, adds an
application to the application navigator using the Category name as
the application label, and sets the State of the service category
to Published to Catalog.
Open a record with a State of
Review the requested service category. ServiceNow provides a
suggested Table name based on the Department.
- If a service category exists with the specified category name or table
name, a message appears under that field. Use a unique value for these
Click Create Category and Table to approve the request
or Reject to reject the request.
are enabled for the instance, the service category Manager
is notified of the approval or rejection.
After publishing the service category, you can access the new table by
navigating to the new application in the application navigator, or by
clicking the View Task List related link on the
Service Category form.