Uninstall applications

Administrators can uninstall applications they no longer need on an instance.

About this task

Uninstalling an application removes all application files associated with the application. You can remove application data as well.

Note: You cannot uninstall applications on the Develop tab, but you can delete them. You also cannot uninstall ServiceNow-provided system applications.

Procedure

  1. Log in to the instance on which you want to remove an application.
  2. Navigate to System Applications > Applications.
  3. Click the name or icon of the installed application to uninstall.
  4. Click the Uninstall related link.
    The Uninstall confirmation window appears. You can review the tables and records associated with this application before uninstalling.
  5. (Optional) Clear the Retain tables and data check box to delete all data associated with this application, such as request records. Leave this check box selected to remove only application files such as field labels, dictionary entries, and ACLs.
  6. Click OK.
  7. In the confirmation prompt that appears, enter uninstall and click OK.
  8. After the application is uninstalled, click Done.