Start from a template You can create service management applications from a template using the Start from a template option if service management is active. About this task This option is good for applications that need to track the status of requests or task-driven records. Procedure From the Start from a Template row, click Create. Enter a Name for the application. (Optional) Click Configure from the section containing the process you want to use, and select the configuration options you want to use. Click Create from the section containing the process you want to use. In the Confirm Application dialog box, click OK. The system creates the application and provides an Edit App option.