View a legacy chat message as a journal field

About this task

Chat rooms can be linked to any task record in the following ways:

  • Create a room from the record.
  • Create a record from a chat room, such as creating an incident from a Help Desk Chat.

To view the chat messages as a journal field:

Procedure

Configure the task record form to select the Chat Activity field.
The maximum number of chat messages that are displayed by this field is 1000.

Example

Figure 1. Chat Activity
Chat Activity