Configure Connect Support chat timeout Use system properties to determine when support sessions time out after being idle. Before you beginRole required: admin Procedure Navigate to the sys_properties table. Search for the following properties and edit the number in the Values field. PropertyDescription connect.support.idle.count_down Number of seconds to count down from before marking end-user as having left their support session. connect.support.idle.delay Number of seconds to wait without user interaction, before presenting end-users with an idle countdown timer.