Configure Connect Support chat timeout

Use system properties to determine when support sessions time out after being idle.

Before you begin

Role required: admin

Procedure

  1. Navigate to the sys_properties table.
  2. Search for the following properties and edit the number in the Values field.
    PropertyDescription
    connect.support.idle.count_down Number of seconds to count down from before marking end-user as having left their support session.
    connect.support.idle.delay Number of seconds to wait without user interaction, before presenting end-users with an idle countdown timer.