Properties installed with Connect Support

Connect Support adds the following system properties.
Note: All of the properties are located on the System Property [sys_properties] table. To open the System Property [sys_properties] table, enter sys_properties.list in the navigation filter.
Name Description
connect.support.conversation_limit Determines how many support conversations an individual agent can have at one time. When the value is set to -1, an agent can participate in an unlimited number of conversations.
  • Type: integer
  • Default value: -1
connect.support.show_agent_avatar Determines whether an agent's avatar is shown in a support conversation (enabled). When the property is disabled, users see the agent's name only.
  • Type: true | false
  • Default value: true
connect.support.user.closed.conversation_limit Determines how many closed conversations appear in a user's support conversation history. When the value is set to 0, all previous conversations appear in the history.
  • Type: integer
  • Default value: 0

Available starting with Geneva Patch 4.

glide.connect.support.enabled Disables or enables Connect Support. When the property is enabled, all help desk conversations are opened in Connect Support, rather than legacy chat. Additionally, the support tab appears in the Connect sidebar. This property is for system use only and should not be modified..
  • Type: true | false
  • Default value: true

Available starting with Geneva Patch 2.

connect.support.idle.count_down Number of seconds to count down from before marking end-user as having left their support session.
  • Type: integer
  • Default value: 60
connect.support.idle.delay Number of seconds to wait (without user interaction), before presenting end-users with an idle countdown timer.
  • Type: integer
  • Default value: 120