View a Legacy Notify question

Questions contain a response action and a set of response choices. Use these questions to simplify communications. Then, you can monitor the resulting communication thread.

Before you begin

Role required: notifynow_admin

About this task

Note: This content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify.

For example, the process can be used to ask members of a specific on-call group to acknowledge or reject an incident. Depending on the answer from the first team member, the incident is assigned to that person or an SMS question is sent to the next on-call member. In this example, the questions are used as part of a workflow.

To see a list of predefined questions both Notify and On-Call Scheduling need to be active.

Procedure

  1. Navigate to Notify > Questions.
  2. Click the question On-Call responsibility Accept/Reject to see the question details.
    Notify Question
  3. Click the Notify Response Choices related list to view or edit the choices.
    The person who receives the SMS question can either choose to accept or reject the assignment. If the assignment is accepted, the Response action can be that the incident is actually assigned to that person. The response action is a script that you can modify or replace. If the assignment is rejected, an SMS question may be sent to the next person in the escalation chain, and so on. You can combine questions with a workflow to automate a process like on-call scheduling escalation.