You can pin an article to appear at the top of knowledge search results and in the
Featured content section of the knowledge homepage.
Pinning associates an article to specific keywords. Searching for a keyword causes
articles with that keyword to appear at the top of search results. You can pin
articles that need to be distributed broadly, such as a maintenance notice or new HR
Select a knowledge base you manage.
In the Featured content related list, click
Select a Knowledge article
Click the lock icon to expand the Keywords field.
Select or create knowledge keywords using the reference lookup icon.
Note: Only articles with the keyword homepage are shown
in the Featured Content section of the knowledge homepage.
After adding all keywords, click Submit.