Create an ODBC user - getting started

The ODBC driver communicates with your ServiceNow instance as a specific user.

About this task

Create a user account for the ODBC driver to use.


  1. Navigate to User Administration > Users.
  2. Click New.
  3. In the User ID field, enter odbc.user.
  4. Enter a Password for this user.
  5. Click Submit.
  6. In a separate browser session, confirm that this user is able to log in to your ServiceNow instance.