Getting started with ODBC The ServiceNow Open Database Connectivity (ODBC) driver provides read-only access to the database associated with your ServiceNow instance. A ServiceNow user with the admin role can perform these procedures. This video demonstrates how to install, configure, and test the ServiceNow ODBC driver, which provides read-only access to the database associated with your ServiceNow instance. Before downloading and installing the ODBC driver, review the requirements to ensure your configuration is compatible. Create an ODBC user - getting startedThe ODBC driver communicates with your ServiceNow instance as a specific user.Set a user permissionSince the ODBC driver communicates with the instance using SOAP, the user account must have the soap_query role.Install the ODBC driverYou must have administrator-level access for the Windows computer onto which you want to install the ODBC driver.Configure the ODBC driver - getting startedConfigure the ODBC driver using the ODBC management console.Test the ODBC driver - getting startedUse the ODBC Administrator application to confirm you are able to connect to the instance.