Create a workflow for a new service catalog item

When you create a new service catalog item, you can create a new corresponding workflow at the same time.

Before you begin

Procedure

  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items.
  2. At the top of the form, next to Catalog Items, click New .
    The Catalog Item form opens.
  3. Add a Name.
  4. Next to the Workflow field, click the lookup icon .
  5. Next to Workflow at the top, click New.
    Create a workflow from a Service Catalog item. The Workflow version dialog opens in the New Workflow View. The Table field is set to Requested Item (sc_req_item) and is read-only.
  6. Add a Name.
  7. [Optional]Add a Description.
  8. [Optional] Change the stage information as necessary.
  9. Click Submit.
    The new workflow is created with the Begin and End activities connected by a single transition. New workflow
  10. Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.
  11. To change advanced settings for the workflow, click the Properties icon.
  12. Click Update.
    If you close the workflow editor, you can see the Catalog Item record. Note that the workflow is added to the Workflow field. The Show Workflow and Information icons appear next to the Workflowfield. Hover over the information icon to view a read-only summary of the workflow.