View a journal stream

A journal stream is a real-time, sequential display of journal field entries, such as comments and work notes, from a group of records. You can view journal streams in the smartphone interface.

About this task

You can, for example, view a stream of incident work notes. The stream automatically aggregates all of the journal field entries from incidents and displays them, starting with the most recently updated record.

Procedure

  1. Navigate to a list of records that contain journal fields.
  2. Tap the Stream icon. If no journal entries have been created for the type of records you are viewing, the Stream icon is not displayed.
    Stream icon
    Comments and work notes for the incidents are shown, starting with the most recent record.
    Journal stream