To help group and organize records, users can add labels, which are keywords that
describe the record.
For example, an incident record that deals with a wireless internet outage could be labeled
with the keyword wireless. Later, someone who has access to incident records can
filter all incidents by the keyword wireless to see which incidents pertain to
that topic. Users can add as many labels as needed to any record. Labels are not case
Labels that you add to a record are saved in the Labels table with the following default
- Active: true. The label is enabled and appears in the tablet and desktop
- Global: false. The label is not globally visible. Labels are visible only
to the user who created them.
- Navigation: false. Tablet labels do not appear in the application navigator
on either the tablet or the desktop interface.
Administrators can modify these labels as they would
labels in the system definition.
Labels in the tablet and desktop interfaces
Labels in the
desktop interface are similar to, but not exactly the same as labels in the tablet interface.
Labels set in the desktop version appear in the desktop's application navigator but not the
tablet's application navigator or in the tablet's recently accessed
documents menu. When using the tablet, follow the instructions in this article for
labeling records and accessing records with labels.