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Display the Reply To field

Display the Reply To field

By default, the email client does not display the Reply to field because users cannot change this address. But you can display this field using a UI property.

Before you begin

Role required: admin

About this task

The email client always uses the same Reply to address as that defined for email notifications. This ensures that the email has a valid watermark and can generate inbound email actions as normal. If you want to change the global reply-to address you must configure your instance to use your own SMTP server.

Procedure

  1. Navigate to System Properties > UI Properties.
  2. In the Override the email 'Reply to:' address in the email client (glide.ui.email_client.reply_to) field, select the Yes check box.