Create a push application

You must register your customized mobile application with your instance so it can receive push notifications.

Before you begin

Role required: admin or push_admin

About this task

Push notifications are application specific: they are sent to one type of mobile application, regardless of how many users have this application installed. By default, the ServiceNow mobile application is automatically set up and ready to use starting with the Geneva release. If you develop your own mobile application, you must create a record for it in the Push Application table.

Procedure

  1. Navigate to System Notification > Email > Push Application.
  2. Fill out the fields on the form (see table).
  3. Click Submit.
    The Push Application form
    Table 1. Push Application form fields
    Field Description
    Name Enter a descriptive name for the layout.
    Push Select from the following:
    • Direct: Send push notifications directly to the push service without going through an intermediary. This is the recommended method. If you select this option, you need to specify a X.509 Certificate.
    • REST API: Send push notifications through an intermediary instance, that in turn sends the notification to the APNs. The commutation between the two instances is via a REST message.
    • None: do not enable push notifications for this application.
    Feedback Select from the following:
    • Apple: Send push notifications directly to the APNs without going through an intermediary.
    • REST API: Send push notifications through an intermediary instance, that in turn sends the notification to the APNs. The commutation between the two instances is via a REST message.
    • None: Do not handle feedback for this push application.
    Apple The X.509 Certificate and Sandbox Certificate you created on the Apple notifications portal. The certificate allows a device to talk to the APNs. This option appears only if you select Direct for the Push field.
    Google Select the API key you obtain from Google for the android push notification.
    Related lists
    Push Notification Message Contents Select the content layout associated with this app.
    Push Default Registrations Select the notifications that you want automatically subscribed to users who use this application. Users are subscribed to only active notifications.